Supporting Our Customers and Partners During the COVID-19 Event

A note to our customers and partners:

In difficult times, we know it’s more important than ever to ensure the business critical operations of our customers. The rapid spread and outbreak of the novel Coronavirus (COVID-19) has affected each of us, and we’re adjusting to our new reality along with you. At Paystand, we understand the challenges your teams are facing and we want you to know that serving our customers and maintaining seamless operations has never been more important.

Similarly, the health and safety of our team and the community we live in is our utmost responsibility. As of today, both our teams in Scotts Valley, CA and Guadalajara, MX are working remotely and are fully available, with no gaps in service to our customers. This includes our Customer Success, Solutions, Sales, and Engineering teams. Here are a few of the many ways we are here to support you and your business:

• Digital payments: Our zero-touch payment network is 100% operational, giving you more immediate access to the critical funds that fuel your business with less hands-on work from your team.
• Customer success: Our Support and Solutions teams are working at full capacity, monitoring your accounts and our payment network, and available to answer any questions. Feel free to email us at support@paystand.com, call us at (800) 708-6413, or reach out to your dedicated Account Manager.
• Online resources: Our FAQ and Knowledge Center contains helpful information on common questions regarding our payment network and operations.

The leadership team at Paystand is regularly monitoring this very fluid situation so that we may respond appropriately in all areas of our business, including both internal and external operations. We are addressing the new information as it becomes available and will continue to adjust operations accordingly to best serve our customers and employees.

Many of you serve mission critical functions for your community or industry and we deeply appreciate the role you play. That’s why it is our mission to support you now more than ever. We look forward to navigating these challenges together.

Please take care, stay safe, and know that we are here for you and your business.

Yours,

Jeremy Almond

CEO, Paystand